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You can contact us about most things using one of our specific enquiry forms. Just pick from the topics below. Don't see what you're looking for? Scroll down to use our general enquiry form or send us an email
Account details
Including updating contact details, moving premises, and getting a letter of authority
See account details optionsBilling
Including setting up eBilling, checking your account balance, and getting a copy of your bill
See billing optionsCharges
Including seeing full details of all your charges, asking for a breakdown, or challenging an element of your bill
See charges optionsContracts
Including renewing your contract, amending your contract, or switching suppliers.
See contracts optionsCovid-19
Including information for customers in Scotland, Yorkshire, or the rest of England.
See Covid-19 optionsMy meter
Including submitting a meter reading, how to find your meter, and applying for a burst allowance
See meter optionsPayment
Including making online payments, setting up direct debits, and seeing all the ways you can pay
See payment optionsCan't find what you're looking for?
You can get in touch with us in a few different ways!
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
