Your browser appears to have Javascript disabled. Javascript is used on this website for key functionality such as list filters and form validation. Please consider enabling Javascript. You can find out how to do this in your browser by visiting enable-javascript.com

Close search overlay

Meter issues

Home My AccountMeter issues

Having issues with your meter? You’ve come to the right place for help with all things meter-related.

Provide a meter reading

Regular meter readings help to keep your account on track.

Submit now

My meter is broken or damaged

We’re here with help and advice when something goes wrong.

Find help

I can’t find or access my meter

If you need to locate your meter, we can point you in the right direction.

Get started

Apply for a leak or burst allowance

If you’ve had a leak, we might be able to help with the cost of lost water.

Find out more

We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.

Fair Tax certified

Ecovadis Gold Rated