Submit a meter reading
It’s quick and easy to submit your meter reading. Simply fill out the short form below and we’ll take care of the rest.
By submitting your meter reading, you're helping to ensure that your bills are as accurate as possible.
How to take a meter reading
Your meter location is usually printed at the top of page two of your bill. You should only attempt to take a meter reading if it’s safe to do so. To take a reading, please take note of the black numbers on the white background.
If you have a newer digital meter, you only need to take note of the digits before the comma, indicating the cubic meters of water used.
Get in touch
If it’s unsafe to access your meter, or you’re having difficulty taking a reading or submitting it, we’re here to help. Get in touch with one of our friendly advisers here and we’ll be happy to help you.
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
