Close search overlay

Payment

Whether you need to make a payment, request a refund or apply for an exemption on your charges, you’ll find the answer here.

Make a payment

Make a payment quickly and easily with our online form.

Pay now

Set up a Direct Debit

Spread your costs across simple, reliable monthly payments.

Get set up

Discover all our ways to pay

From bank transfers to instant online payments, find out all the ways you can pay.

Learn more

Make a payment for multiple accounts

Provide us with your Remittance information.

Get started

Request a refund

If we owe you a refund you can request it here.

Get in touch

Apply for a charitable exemption

The scheme helps charities with the cost of their bills.

Start your application
Trustpilot

We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.

fair tax certified Fair Tax certified ecovadis award Ecovadis Gold Rated