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Payment

Whether you need to make a payment, request a refund or apply for an exemption on your charges, you’ll find the answer here.

Make a payment

Do it quickly and easily with our online form.

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Set up a direct debit

Spread the cost across simple, reliable monthly payments.

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Discover all our ways to pay

From a bank transfer to the Post Office PayPoint.

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Make a payment for multiple accounts

Provide us with your Remittance information.

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Request a refund

If we owe you a refund you can request it here.

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Apply for a charitable exemption

The scheme helps charities with the cost of their bills.

Start your application
Trustpilot

We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.

fair tax certified Fair Tax certified ecovadis award Ecovadis Gold Rated