Setting up a Direct Debit
It’s easy to pay your business water bills by Direct Debit. Just download and complete the Direct Debit Mandate form below and send it to us at customer.enquiries@business-stream.co.uk or you can post it to Business Stream, PO Box 17381, Edinburgh, EH12 1GT
Download DD MandateDirect Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, Business Stream will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Business Stream to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by Business Stream or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when Business Stream asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
