Disconnections are, in general, only suitable for properties which are expected to be demolished. If a water supply and/or a sewerage connection is required at some date in the future, the property owner will need to meet the costs of connecting to the wholesaler’s water mains and sewers.
All disconnections are permanent
For sites in Scotland
Please complete a disconnection application form and send it to our team at CTT@business-stream.co.uk.
It can take up to six weeks for a water disconnection to take place after this is deemed feasible. Remember, you cannot disconnect the water supply yourself, this must be done by Scottish Water as the meter and pipework belong to them.
For sites in England
If you are applying for a temporary or permanent disconnection for a site in England, please complete a disconnection applications form and send a signed copy to our team at CTT@business-stream.co.uk.
Disconnection for non-payment
Your water may be disconnected if you haven’t paid your bills for some time. Don’t worry, we’ll reconnect you as soon as you’ve made payment, although there will be a charge for this. The Water Industry Commission Scotland regulates this process and has useful information on this topic.
FAQs
Please provide the information requested on the form and in section 1 (the checklist of supporting information). Getting all of the right information upfront will avoid delays.
If your site is in Scotland, your disconnection will be free of charge.
If your site is in England, we’ll ask that you pay a deposit against the cost of your disconnection (and reconnection, in the case of temporary disconnections). If the cost of your disconnection will be greater than the deposit, we’ll provide you with a quote for the necessary works.
If you choose not to proceed with the disconnection, we’ll refund your deposit to you, less the cost of any site surveys/inspections already carried out.
Please provide the information requested on the form and in section 1 (the checklist of supporting information). We’ll then work with the Wholesaler and yourself to arrange everything.
Remember, you’re not allowed to disconnect the water supply yourself. It has to be done by the Wholesaler, as the meter and pipework belongs to them. You’ll still be liable for water charges if you remove the water meter yourself.
Once we've received your application we’ll log it on our system and a case owner will be appointed within two business days. Your case owner will then assess your application within five days and let you know if it can be sent on to the Wholesaler or if there's any missing information we need from you.
In Scotland: First, we'll log and assess your application, before sending it to Scottish Water. They'll then carry out a survey of your site and confirm within 20 business days if the supply can be disconnected. Once confirmed, we'll give you an update, then ask Scottish Water to schedule the final disconnection. This will be done within six weeks.
In England: The process is slightly more complex, your case owner will talk this through with you as you begin the process.