Our rich experience is backed by deep-seated expertise, award-winning customer service and our vision to make a positive difference. These attributes are fundamental to the tangible benefits we deliver to our customers. They also drive our sense of responsibility to the environment, our people and our local communities. Let us introduce you to Business Stream, our vision and the way we support our customers every day in managing one of our most precious natural resources.
Naturally different
Jo Dow, CEO of Business Stream
Who we are
Business Stream is the UK’s most experienced water supplier. Read more about our story, our team and what we stand for.
What we do
We’re the link between business customers and regional wholesalers (water companies). Find out how we can help you lower costs, maximise efficiency and enhance resilience.
Our customer care
Award-winning customer service means timely and accurate bills, reliable support, expert advice and so much more. Here are our commitments to you.
Environmental & social impact
As a responsible business, we’re committed to reducing our environmental impact and supporting our local communities. Here’s how.
You're in safe hands
It's really important to us that our customers know they're in good hands. That's why we always try to do the right thing and give our customers peace of mind about the services we provide to them.
To support this, we follow the Customer Code of Practice requirements set out by the water industry regulators, and continually work to ensure our processes and customer communications align with those expectations. This means you're protected by the Code of Practice in Scotland and the Customer Protection Code of Practice in England, which both place obligations on water suppliers across different areas of market activity, in order to protect non-household customers. Areas include sales and marketing, how we provide information, account transfers, billing, complaint handling and dispute resolution. To find out more about how you're protected, you can download the Code of Practice in Scotland at WICS.scot or the Customer Protection Code of Practice in England at Ofwat.gov.uk.
Stay informed
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Water news
The cost of invisible water waste
Half of England is now officially in drought according to the Environment Agency. For businesses, this is a good time to tackle hidden water waste. Small leaks and inefficient equipment can add up to significant costs and wasted water, often without you realising. Our latest article explores what to look for and how early action can help you reduce water use, cut costs and improve efficiency.
25 Aug 2026
Water news
Small changes that make a big difference to water hygiene
Protecting our waterways starts with everyday actions. Our latest article explores how organisations can support better disposal habits, reduce pollution risks and help create healthier waste water systems through simple changes.
20 Aug 2026
Water news
How smart meters will help drive water efficiency across Scotland
Scottish Water is now beginning an accelerated nationwide smart meter roll-out for non-household customers. This roll-out marks a significant step forward in Scotland’s approach to water management and will give businesses the opportunity to understand their water use better.
6 Aug 2026