Our rich experience is backed by deep-seated expertise, award-winning customer service and our vision to make a positive difference. These attributes are fundamental to the tangible benefits we deliver to our customers. They also drive our sense of responsibility to the environment, our people and our local communities. Let us introduce you to Business Stream, our vision and the way we support our customers every day in managing one of our most precious natural resources.
Naturally different
Jo Dow, CEO of Business Stream
Who we are
Business Stream is the UK’s most experienced water supplier. Read more about our story, our team and what we stand for.
What we do
We’re the link between business customers and regional wholesalers (water companies). Find out how we can help you lower costs, maximise efficiency and enhance resilience.
Our customer care
Award-winning customer service means timely and accurate bills, reliable support, expert advice and so much more. Here are our commitments to you.
Environmental & social impact
As a responsible business, we’re committed to reducing our environmental impact and supporting our local communities. Here’s how.
You're in safe hands
It's really important to us that our customers know they're in good hands. That's why we always try to do the right thing and give our customers peace of mind about the services we provide to them.
To support this, we follow the Customer Code of Practice requirements set out by the water industry regulators, and continually work to ensure our processes and customer communications align with those expectations. This means you're protected by the Code of Practice in Scotland and the Customer Protection Code of Practice in England, which both place obligations on water suppliers across different areas of market activity, in order to protect non-household customers. Areas include sales and marketing, how we provide information, account transfers, billing, complaint handling and dispute resolution. To find out more about how you're protected, you can download the Code of Practice in Scotland at WICS.scot or the Customer Protection Code of Practice in England at Ofwat.gov.uk.
Stay informed
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Water news
Smarter water management for multi-site organisations
Every location uses water differently and without a clear view across your sites, it can be difficult to spot small issues before they become bigger and more expensive problems.
14 Sep 2026
Water news
Sustainability Live 2026: The Water Positivity Summit
Our Director of Sustainability Services, Tom Abel, will be joining industry leaders at Sustainability LIVE next week to discuss the challenges organisations face in managing their water use and the actions needed to create a more water-positive future.
10 Sep 2026
Water news
Supporting education through sustainable water management solutions
Small issues can lead to unexpected costs if they're left unnoticed. Through services like Automated Meter Reading, water audits and leak detection, we're helping schools, colleges and universities identify water savings opportunities, reduce waste and stay in control of their water use.
7 Sep 2026