Our services to you

Current services

As part of your bespoke PSS package, our current service offerings include:

• Simple billing and easy payment methods
• Intelligent water management
• Dedicated Public Sector Scotland Customer Service Team
• My Business Stream online portal
• Ability to add, amend or remove sites easily
• Free Connections Assistance Service
• Water consumption and cost reporting insight and analysis
• 24/7 emergency support
• Free AMR on meters 50mm or above
• Trade effluent management and risk control
• Flexible funding options
• Annual Water Efficiency Fund, and
• Dedicated PSS phone line.

Upcoming service enhancements

In addition to these services, we’re launching some enhancements as part of the new Framework starting from 1 April 2024. We’ll communicate these to you as the services become available. If you join the Framework after 1 April 2024, your Account Manager will share these updates with you. Upcoming service enhancements include:

• We’ve increased our Water Efficiency Fund to £100k per year
• We’ll provide free AMR on all ‘loggable’ meters 30mm or above which are not currently logged
• Discounted AMR pricing for 25mm meters and below
• Free water butt to every primary school in Scotland
• 100 days of free on-site leak detection surveys across the Framework term
• Enhanced billing - AMR index reads taken closer to the bill date (three days in advance instead of five days)
• Monthly training webinars
• Webchat available on My Business Stream
• Track queries and complaints progress on My Business Stream
• Consolidated bills issued within five days of the month end
• Scheduled meter readings for bill accuracy
• Facilitated meetings between you, us and your chosen M&T provider
• A suite of new interactive reports and dashboards, powered by PowerBI
• New user guides and video tutorials
• Regular regional Water Forums
• Educational water efficiency workshops for customers and their suppliers
• Free online benchmarking tool to assess your water consumption
• Connections Assistance Service
• Four water related data projects each year, and
• We’re offering enhanced advanced payment options including enhanced discounts for annual deposit and payment in advance.