Naturally different
Making a Positive Difference
At Business Stream, we're committed to making a positive difference to our customers, our people, the environment and our local communities – which is why we launched our 'Making a Positive Difference' vision in September 2019.
Going that extra bit further to make a positive difference is what sets us apart from other water retailers and what unites us as a business and as people. It is why we're proud to say we're...
Since we launched our vision to Make a Positive Difference (MAPD) in 2019, we’ve introduced a wide range of initiatives to support our ambitions. In the past year this has included joining the United Nations (UN) Global Compact to support the delivery of the UN Sustainable Development Goals; launching our Customer Vulnerability Framework and Customer Care Charter; launching our MAPD-led customer propositions; achieving our annual net zero reduction targets; becoming the first water retailer to sign up to the Race at Work Charter; delivering over 1,000 community support hours; and partnering with SAMH to roll out mental health training to our people managers.
To find out more, please use the button below
Download our Sustainability report here
You can also view our previous reports here: 2024, 2023 and 2022.
We’re incredibly proud of everything we’ve achieved since launching our vision. In addition to continuing to deliver all the activities outlined in our Sustainability Report, we’re also developing our new Environmental, Social and Governance (ESG) Strategy to set out the key commitments, targets and activities we’re aiming to deliver over the next five years to support the delivery of our vision to make a positive difference.
To keep up to date on our progress, please follow us on social media.
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
