Ways to pay
It's quick and easy to pay online, or save yourself the hassle with Direct Debit. At the end of the day, however you like to pay, we've got an option for you.
Direct Debit
It’s the simplest and easiest way to pay your bills. Find out more about paying by Direct Debit or sign up now using the link below
My Business Stream
You can make payments, keep track of your balance, see previous bills, provide meter readings and more with My Business Stream.
Call and pay
Our handy automated phone system allows you to make a payment over the phone by credit or debit card without waiting to speak to an agent.
You can make a quick payment over the phone by credit or debit card using our handy automated phone system. Simply call 0330 123 2000 and follow the prompts to make a payment using our automated service. You’ll need your customer reference number, found at the top right-hand side of your bill, and the postcode of the billing address we send your bills to.
Alternatively, you can make a payment over the phone by speaking to one of our friendly advisers who will be happy to help. We’re available Monday to Friday, 9.00am to 5.00pm on 0330 123 2000.
Internet banking and BACS
In order for us to process your payment as efficiently as possible, please follow these steps when paying your bill by internet banking or BACS.
- If you’re paying a bill for one account, please quote your customer reference number in the BACS or internet banking payment description.
- If you’re paying a bill which covers multiple accounts, please complete our remittance form here. Alternatively, you can send your remittance to cashiers@business-stream.co.uk quoting your business name and customer account number in the subject line of your email.
Our bank details are:
Sort code: 30-00-02 • Account number: 03029919 • Account name: Business Stream
Pay at the bank or by cheque
Complete the Girobank slip attached to your bill and take the whole bill with you to the bank to pay by bank transfer, cash or cheque.
You can also send a cheque to: Business Stream, PO Box 17381, Edinburgh, EH12 1GT
Forget about the worry of bill deadlines and writing cheques by signing up to Direct Debit. It’s simple to set up and you can spread the cost across predictable and manageable monthly payments.
Problems paying?
We understand that times are tough, so if you’re experiencing problems paying your water and waste water bill, our friendly team are here to help.
We’ll work with you to find a solution if you fall behind with payments. We have a range of budgeting options and alternative payment plans to help your business get back on track.
You can call us on 0330 123 2002. The sooner we discuss it, the quicker we can help.
Need help to understand your bill?
If you're confused about any element of your bill, don't worry. Water charges can be quite complex, and while we try to keep things simple for you, everyone can need help from time to time.
You can learn a lot from our handy understanding your water bill resources, so take a look at those first. If there's still something that you don't understand then get in touch and we'll be more than happy to help.
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
