Information for Customers in Yorkshire Relating to Coronavirus (COVID-19)

In England, if a business ceases trading and moves out of the property, charges will continue up to the point that the business no longer has a legal right to occupy the property (e.g. a lease has ended naturally or has been terminated by a landlord). At that point we will issue a final bill which will includes charges up to the move out date.

If you are moving out of your property then please complete this webform to let us know your move out date and final meter read. This will help to ensure your final bill reflects your actual consumption and you are only charged for the water that you used.

If you are having any issues making payments then we’d be more than happy to help you find a flexible payment plan that will work for you. Please contact one of our friendly advisers on 0345 124 2420 who will be happy to help.

The health and safety of our employees and customers is of upmost importance. We are working with our external partners, including meter readers, to ensure they are following Government guidelines and taking extra precautions at this time. If you have any concerns then please do let us know. We will continue to keep this under review and provide any updates on our website.

Both the industry-wide Vacant Relief Scheme (introduced by the water regulator for England, Ofwat), and the COVID-19 Repayment Scheme, have now come to an end, However, we offer a range of flexible payment plans to provide support to customers who need it.

If you're struggling to make payments then please contact our dedicated team on 0345 124 2420 who'll be more than happy to help.

Provided it’s safe to do so, we would encourage you to take a meter read and submit your reading here. This will help to ensure your water bill is accurate and you are only charged for what you use. If you are unable to take a reading, then we will use an estimate until an accurate reading can be taken.