Information for Customers Relating to Coronavirus
Recognising that the COVID-19 pandemic will still be impacting some customers, we have kept in place a number of additional measures to help support those in need. This includes:
- Providing a wide range of flexible payment plans to enable customers to find an option that best works for them.
- Implementing payment support arrangements for those businesses who need it most.
Government support measures for businesses
To help support businesses impacted by COVID-19, the UK and Scottish Governments have introduced a range of business-wide measures:
Rest assured that we're here to help and we will continue to do everything we can to support our customers that have been impacted by the pandemic.
Please click on the relevant tab below for further information and relevant FAQs to help answer any queries you may have.
Customers in Scotland
Customers in England
Customers in the Yorkshire Region
We would like to take this opportunity to thank all of our customers for your ongoing support and patience.
Please continue to stay safe and take care.
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
