We know that utility bills can be complex and confusing. We like to keep things as simple as we can, but if there's something you're unsure about, take a look at our easy bill explainer.
Transparent billing
If you have a query about your bill or need help understanding it, you can find information here.
Understand my bill
Alternative bill format
If you require your bill in a different format, such as large print or braille, we’re happy to help. Just click here to let us know your needs.
Unusually high bill
If you don't understand why your bill is so high, the best place to start is our High Consumption Checklist. It will guide you through the most common causes of a high bill. Click here for more.
Landlord billing issues
If you pay your landlord for water and waste water services and think you’re being incorrectly billed, click here for advice on what to do.
More billing services
For more billing information and support, and to view all your bills online, head to My Business Stream. If you’re not already signed up, don’t worry, it takes seconds and you’ll get access instantly.
Request a copy of your bill
You can view and download all your previous bills on My Business Stream. Alternatively, you can ask us to send you a copy of your latest bill by clicking here and completing the enquiry form.
Contact us
If you have a billing query and can’t find the answer here, you can call one of our friendly and helpful experts Monday to Friday, 9.00am - 5.00pm.