Customer support
At Business Stream, we're committed to making a positive difference to our customers, helping you to save water, time and money.
If you need to contact us then our friendly, expert advisers will be happy to help. Click on the 'Get in touch' option below for a list of ways you can reach us.
To find out about all the ways we’re supporting our customers, watch our ‘We’re here to help’ video. We’ve also partnered with the National Support Network, offering all our customers access to up-to-date, reliable information on UK helplines about a range of subjects, like support for bereavement, mental health and stress. Click the button below to access this free, confidential service.
Spread your costs and start saving today. Receive £50 cashback* with Direct Debit.
Did you know, you can pay your bills by Direct Debit to spread your costs, and we’ll give you £50* cashback to your account? To get started, click the button below. *Terms and conditions apply.
Direct Debit cashback
Payment support
We recognise times are tough and we’re here to help if you’re struggling to pay your water bill
Emergency
Problems with your water supply? Contact us as soon as possible so we can help to fix the issue
Submit a meter reading
Keep your bills accurate and ensure you only pay for the water you use by submitting a meter reading here
Moving premises
If you’re moving premises then follow our simple steps to ensure that we have the correct information
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
