Thank you
Thank you for getting in touch. We’ll respond to your query as soon as possible.
If your query is related to your recent bill increase, we recognise that the wholesale price increases in some regions of England are much higher than in previous years and we’re committed to doing everything we can to minimise the impact on our customers. Please visit our Wholesale Price Increases in England for 2025/26 webpage for more information and for links to your wholesaler’s website where you can read more about the increases in your region. If you have concerns about making payments, please visit our Customer Support webpage to view a range of support options including ways to reduce your water usage.
Business Stream team
We’re fully committed to improving our environmental performance and are certified to ISO 14001:2015. You can find out more in our environmental policy. Our Solutions team are certified to ISO 9001:2015 and ISO 45001:2018.
