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Communications
Forms
You can download the latest Direct Debit Mandate here.
Shop online
To make it easier for you to buy the right equipment and accessories, we’ve created a one-stop online Water Saving Shop. You can order best-selling water efficient shower heads, taps, valves, urinal controls and more, all with our seal of approval here.
User Guides
Videos
- Welcome to the new Framework' webinar (March 2024)
- Billing process and file structures' webinar (April 2024)
- An overview of My Business Stream' webinar (April 2024)
- A closer look at the upcoming My Business Stream enhancements' webinar (May 2024)
- Value added services, water efficiency solutions and new connections (June 2024)
- Emergency planning and response overview (August 2024)
- My Business Stream (September 2024)
- Webinar winter planning (December 2024)
- Automated Meter Readings (AMR) (December 2024)
- Payment in advance and deposits (January 2025)
- Automated Meter Reading (January 2025)
- Water Efficiency Webinar (March 2025)
- Intelligent Water Management (IWM) benchmark reporting (June 2025)
- Our ancillary services in action with Scottish Fire and Rescue (October 2025)
- Applying to the Water Efficiency Fund (March 2026)
- Smart Meter rollout (April 2026)
- Introducing the new bill (June 2026)
- Find out how to register and sign in to your My Business Stream account here
- Find out how to navigate your My Business Stream account for multi-site customers here
- Benchmark reporting with Intelligent Water Management
- Consumption alert reporting with Intelligent Water Management
- Meter optimisation reporting with Intelligent Water Management
- Single View of Portfolio reporting with Power BI
Other
To view our Ancillary Rate Card, please click here
To view the Specification for Business Stream CSV file, please click here
To view the Specification for Business Stream Tradacoms EDI output, please click here
To view the guide on how to protect your premises for winter, please click here
To view our guide on what to do in a winter emergency, please click here